You received a VAT refund request from Nuvoni

Nuvoni is a VAT reimbursement partner that helps merchants in processing VAT exemptions for eligible groups, such as diplomats, tourists, members of international organizations, and military personnel. Nuvoni simplifies the refund process, making it efficient and compliant with Belgian regulations.

You may receive VAT exemption requests from Nuvoni because we are authorized to facilitate these refunds on behalf of non-Belgian residents who qualify for VAT exemption. By assisting these customers in their path of purchase.

Yes, Nuvoni is fully licensed to process VAT refunds. We adhere strictly to Belgian and international VAT regulations, ensuring that all procedures are legally compliant.  

Our Ministry of Finance license number is: ET139.087.

Good question. Here’s the deal:

• Less Hassle: We simplify VAT paperwork. Instead of scattered refund claims that your team has to sort out one by one, we bundle everything neatly.
• More Sales: Shoppers who know they can skip the VAT hassle tend to spend more—up to 21% more, in fact. That’s a big boost in revenue.
• Efficiency: Your staff can focus on sales and customer service rather than drowning in tax admin. Just send them to Nuvoni for the administration part.

Certain groups don’t have to pay VAT under Belgian law:

• Diplomats and International Organization Members: Exempt under international agreements.
• Non-EU Tourists: These visitors can get VAT refunds on items they export out of the EU.
• Military Personnel: NATO forces or other stationed military get exemptions for both personal and official purposes.

If a merchant chooses not to pay back the VAT owed to eligible clients, Nuvoni has a responsibility to act on behalf of those clients. Since we handle VAT claims in the name of our clients who are legally entitled to these refunds, we may be forced to take legal action to ensure compliance. Our role is to protect the rights of these shoppers and ensure that the VAT reimbursement process is completed fairly and according to the law. It's important to understand that refusing to process these claims can have legal repercussions, as VAT exemptions are backed by established regulations.